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This template provides a comprehensive overview of key metrics and data related to call center operations, allowing managers and supervisors to make informed decisions and take necessary actions to improve efficiency and. It can also monitor the total number of hours spent on calls according to. Here are the metrics that you can track using this dashboard: Create a report.
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Web In This Article, We Will Explain Which Call Center Kpis Are Most Important To Track And Report On A Dashboard Excel Template, And How To Create One Using Some Simple Steps And Tools.
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